There is a good reason why hotels belong to what is called the hospitality industry: the success or failure of a hotel business depends almost entirely on how comfortable the customers are during their stay. What makes this more complicated is the fact that customers have varying needs. The trick, then, to keeping a good hotel business running smoothly is having excellent customer service, which can be achieved when a hotel has the following:
Well-trained staff – This is probably the most important component of a good hotel customer service. A well-trained personnel deliver high standards of service that will go a long way in establishing a business culture that is geared toward customer comfort and satisfaction.
Image Source: turizamiputovanja.com
An effective guest feedback system – Interacting with guests directly would be the quickest way to get feedback, but this is not always be the case. Most hotels use comment cards or online surveys for unbiased feedback that is delivered via a user-friendly system.
Image Source: etourism.com.au
Willingness to go the extra mile – When a hotel owner introduces himself, asks about a customer’s stay, and offers services that the customer needs, he might just win himself customer loyalty. This, in turn, can make random reservations into lifelong business relationships.
Image Source: thestar.com.my
Following these steps, and having a good customer system service overall, will spell success for any hospitality-based business. These, after all, promote customer loyalty, something that pays for itself in the long run, and more importantly, something that no rate promo can match.
America’s Best Inns & Suites provides top-quality accommodations to tourists and guests looking for stylish yet affordable lodgings in cities like Pompano Beach, Fla., Mount Vernon, Ill., and Cartersville, Ga. Visit its official website to find out why it is a trendsetter in the hospitality industry.
Book and Stay 